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Privacy Policy

Last updated: 23 September 2025

 

We respect your privacy. This notice explains how Poole Plumbing & Heating collects and uses personal data.

1) Data controller & contact

At Poole Plumbing & Heating we provides domestic and light-commercial plumbing and heating services in Dorset and surrounding areas.

Registered company: Poole Plumbing & Heating

Company number: 07919512703

Registered office: 192-194 Alder Road Poole Dorset BH12 4AX

Email: info@pooleplumbingandheating.co.uk

2) What we collect

  • Identity & contact: name, email, phone, address, company (if applicable).

  • Service details: job location, access info, photos/video of the issue or installation, appliance/boiler model/serial numbers, meter numbers.

  • Communications & preferences: messages, notes about appointments, marketing opt-ins.

  • Payment & invoice data: amounts, billing details (card data is processed by our payment provider; we do not store full card details).

  • Website data: cookie/analytics data (see Cookies section).

We don’t intentionally collect children’s data. Please don’t send special-category data (health, religion, etc.). If vulnerability notes are needed for safe service delivery, we’ll only record them with your consent.

3) How we use your data & legal bases

  • Provide our services (survey, schedule, attend, complete works, warranties). Legal basis: contract.

  • Quotes & customer support. Basis: legitimate interests/contract.

  • Invoicing & accounting. Basis: legal obligation.

  • Gas/Building Regulations records and landlord certificates (where applicable). Basis: legal obligation.

  • Marketing (email/SMS) about our services, reminders and offers. Basis: consent (you can withdraw anytime).

  • Website security & analytics. Basis: legitimate interests/consent (for non-essential cookies).

4) Sharing your data

We share data only when necessary with:

  • our engineers/subcontractors (e.g., Gas Safe-registered personnel),

  • suppliers/merchants and delivery partners to source and deliver parts,

  • payment providers and accounting platforms,

  • IT/hosting, email and CRM providers,

  • insurers, regulators or law enforcement where legally required.

5) International transfers

Some providers may store data outside the UK. We ensure appropriate safeguards (e.g., UK IDTA/EU SCCs) or use UK-based alternatives.

6) Retention

  • Enquiries/leads: up to 24 months after last contact.

  • Job and invoice records: 7 years (tax/legal).

  • Gas safety records: minimum 2 years (we may keep longer for compliance).

  • Warranty records: for the warranty period + up to 2 years.
    We securely delete/anonymise data when no longer needed.

7) Your rights (UK GDPR)

You can access, rectify, erase, restrict, object to processing, and port your data. Where we rely on consent, you can withdraw it anytime.
To exercise rights, contact us at info@pooleplumbingandheating.co.uk

8) Keeping your data safe

We use secure systems, access controls and staff policies. If we ever suspect a personal-data breach that risks your rights, we’ll notify you and (where required) the ICO.

9) Third-party links

Our site may link to other websites we don’t control. Check their privacy notices.

10) Changes to this notice

We’ll post updates here and adjust the “Last updated” date. Significant changes will be communicated where appropriate.

11) Contact

Questions about privacy? Email info@pooleplumbingandheating.co.uk or write to 192-194 Alder Road Poole Dorset BH12 4AX.

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